Return & Exchange Policy
We care about our customers' satisfaction, so we offer a flexible return and exchange policy to ensure a comfortable and safe shopping experience.
Return Policy:
• Return period: You can return the product within 14 days from the date of receiving the order.
• Return Terms:
• The product must be in its original condition and unused.
• Must be in original packaging with invoice.
• Non-returnable products:
• Products that have been opened or used.
• Custom or discounted orders.
Exchange Policy:
• Replacement Period: You can replace the product within 14 days if:
• The product has a manufacturing defect.
• The product is not as ordered.
• Replacement terms:
• The application must be submitted with the original invoice.
• The product must be in its original condition.
Return and exchange steps:
1. Contact us via email: [ contact@asrarelbon.com] or phone: 01124999929
2. Explain the problem or reason for return/exchange, attaching photos if necessary.
3. We will review your request and respond to you within 2-3 business days.
4. If approved, a return shipment will be arranged.
Costs:
• Return Costs: Customer bears the return shipping costs if the product is not defective.
• Replacement costs: Free if the defect is on our side.
Contact us:
If you have any questions about our return and exchange policy, you can contact us via:
• Email: [ contact@asrarelbon.com]
• Phone: 01124999929